Refund Policy

Our promise

The Permit Prep Pack is now free, so there is nothing to refund. If you paid for a Pack before it became free and it was not useful to you, email us and we will refund it. No hoops, no hard sell.

For Packs bought before it became free

Email us within 14 days of your purchase and we will refund the Permit Prep Pack if:

• the report did not generate or download correctly,
• it was charged in error or duplicated, or
• the information did not match the project and jurisdiction you selected.

Because the Pack is delivered instantly as a digital product built from your inputs, we may ask what went wrong so we can fix it, but we will not make you jump through hoops. A fair request gets a refund.

What a refund does not cover

A refund reflects a problem with the report, not the outcome of your permit. We cannot refund based on what your building department ultimately decides, since only the authority having jurisdiction makes that call, and our guidance is informational (see our Disclaimer). If your project changed after purchase, contact us and we will help you regenerate a current Pack.

How to request one

Send us a message through our contact form, using the email address you used at checkout and a sentence on what happened. Refunds are issued to the original payment method through our processor, usually within a few business days.

Contact

Questions about a purchase? Use our contact form. See also our Terms of Service.